Claims Management 101: Effective Injury Management Policies
Online Training Program – Course Starts – September 2, 2008
Learn How to Create Effective Injury Management Polices and Procedures.
In an ideal world employees who have a work related injury would receive appropriate medical treatment, return to work immediately and continue to be a contributing member of the employer’s team.
Reality, Human Resources is inundated with employees who do not fit into this category – more than 60% of all injured workers think workers compensation is an entitlement. They exaggerate their symptoms, refuse to cooperate with employer and medical providers, they create challenges for supervisors and they affect the morale of other employees. In addition they hire attorneys who help them manipulate the system and force employers to the settlement table.
This seminar will show Human Resources Professional how to design and implement Effective Injury Management Policies and Procedures.
Even the most effective loss control program can not prevent all claims. When the inevitable workers compensation injury occurs, the manner in which the claim is handled can greatly impact the ultimate cost.
- Immediately identify problem claims.
- Build an Proactive Claims Management Team.
- Successfully handle workers compensation claims.
- Take the fear out of litigation.
Training Modules:
Module 1: Critical Mistakes Employers Make that Set the Claim up for Future Settlement
- What is the employer’s role in the first 48 hours after an accident?
- The importance of doing more than just calling the claim in to the insurance carrier.
- Return to work process.
- Policies and procedures.
Module 2: Establishing your Injury Management Program
- How do you create policies that prevent injuries?
- Pre hire – What are the job demands?
- Completing a Job Analysis
Module 3: Post Accident – What is your policy?
- Establishing a Clinic arrangement
- Working with the adjuster.
- Developing a Return to Work Program
Module 4: Managing the Claim – Establishing your relationship with the Insurance Carrier
- What should you expect from the insurance company?
- What are the best practices?
- What happens if the claim becomes litigated?
Module 5: FMLA, ADA, Workers Compensation the Gorilla in the Room.
- Compliance – how do you comply with all requirements?
- Are you sure you dotted the, I’s and crossed the T’s – Eliminating your exposure to spin-off litigation.
Workshop Fee: $299 – Per Student
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