about us
Debra Jackson
HR Director Lighting Distribution
Our Founder
Margaret Spence
An open letter about why injury management is important - Everything come down to value. Do you value your employees?
In 1999, Margaret founded Douglas Claims & Risk Consultants, because she wanted to use the experience she gained as an Adjuster, Risk Manager, and Human Resources Director to impact the way employers managed Workers’ Compensation injuries. Frustrated by the injury-settlement cycle, Margaret knew that the only way to stop this revolving door was to show employers how to navigate the injury management process successfully. From a catapulting question written on a napkin in 1999, her company, currently manages human resources oversight functions, workplace injury compliance, and a claims loss portfolio valued at over $110 Million for its multinational Fortune 500 client base.
Safety Must be implemented from the Board Room to the Stock Room – Employee Injuries cannot be the inevitable cost of doing business!
About Margaret Spence
Thirty-Four Years of Industry Experience
Her Work
With more than 30 years of Risk Management, Workers’ Compensation, Human Resources, and Injury Prevention experience, Margaret award winning expertise has empowered companies to navigate the often-complex Workers’ Compensation system. Through her expert guidance, companies learn how to implement strategies that drastically reduce injury rates, increase productivity, and energize employees to work safely. C. Douglas & Associates clients include Royal Caribbean Cruise Lines, Tempur-Sealy, Adventist Health Systems, Boeing, Airbus, EADS, Nissan, Cities and Municipal Governments, and Seaboard Foods – winners the 2017 National Underwriter Award for Risk Management and Workers’ Compensation Excellence and Butterball Turkey winners of the 2018 award.

Margaret first book, From Workers’ Comp Claimant to Valued Employee – was published in 2008. She simultaneously founded National Return to Work Week – a pioneering concept that highlights the importance of keeping ill, injured and disabled employees in the workforce. National Return to Work Week (NRTWW) added to the US Calendar in 2009 – the week will be celebrated annually in the second week in May. The mandate of NRTWW is to champion injured employees by helping employers implement stay-at-work programs. Margaret’s second book – The Injury Management Challenge – Simplifying the Workers’ Comp Process and Engage Managers & Supervisors was published in 2013. Her latest book, Leadership Self-Transformation: 52 Career Defining Questions Every High Achieving Women Must Answer – address leadership and career development for high-potential women leaders.
Margaret industry contributions includes being a member of the Society for Human Resource Management (SHRM) Special Expertise Panel on Employee Health, Safety, and Security, she also represented SHRM on the CIDRAP Board – Centers for Infectious Disease Research and Policy during SARS and H1N1. Margaret is a continuing education provider for the Human Resources Certification Institute (HRCI). Two-term VP of Professional Development for the Greater Miami Society for Human Resource Management (GMSHR). Margaret writes and speaks extensively on Workers’ Compensation, disability management, and strategic organizational leadership. She has been quoted or had articles published in Forbes, CNBC, Time, The Washington Post, Crain’s, HR Florida Magazine, HR Magazine, Workforce Management, American Chronicle, Risk Management Quarterly, and National Underwriter Magazine. LexisNexis awarded her blog – The Workers Comp Gazette Top 25 Workers’ Compensation Blog in 2010. In 2017, Margaret was awarded – InTouch Women Leading the Way in Workers’ Compensation Award. She is also the founder of, The Employee to CEO Project to accelerate the upskill and up-leveling of women into leadership.
My Guiding Principle - "The Journey of a Million Miles Begins with the First Step"
our core values
Every organization must exist within the context of corporate social responsibility.
We are no different. We are dedicated to four core beliefs.
Eduction
We firmly believe in utilizing our knowledge to educate others.
Inspiration
Let your life be an inspiration to others, keenly focus on maintaining a stellar reputation.
inclusion
Diversity and Inclusion within the insurance industry is missing, we work every day to change that.
Equity
Equity is not equality - when you value people you are willing to create equitable situations for them. Like valuing injured employees.
Webinars
Monthly Programs to Stay up to date on the ever changing workers compensation laws
There’s noting simple about workers’ compensation – but there are simple strategies that lead to success. We help you create a culture where injury management challenges become improvement opportunities. You have an opportunity to make a difference in the outcome of a workers’ compensation claim and for injured employees. We will help you make extraordinary improvements in how you manage injuries and how you keep them from happening in the first place.
Intensives
Certification Courses to help you Manage Return to Work, Litigation, and Frontline Manager Training
Even the most effective Safety Program cannot prevent all injuries. When the inevitable occupational injury occurs, the manner in which the claim is handled can greatly impact the overall cost.
These intensive, hand-on courses will give you a solid grasp of all aspects of the Workers’ Compensation System and the know how to immediately implement a Comprehensive Injury Management Program.
The Workers' Comp hub
Free resources to help you stay up to date on workers' compensation laws and statutory provisions.
Have you ever wondered if you’re managing your workers comp program effectively?
Who is there to give you the answers or reassure you that you’re on the right track?
The Workers’ Comp Hub is a Resource for Businesses, Organizations, and Human Resources Professionals.
education
Is The foundation
of What we do.
Register for one of our Certification Programs or
Join The Workers’ Comp Hub for a test-drive of our programs, seriously – let’s start learning how to navigate the Workers’ Comp Process.
Injury Management For Supervisors & Managers
Training + Workbook
Injury Management For Managers
Certified Workers' Comp Employer Representative
Training Program
Course For HR Managers
Workers' Comp Injury Management 101
5 Module Training